Our support team is seven people across four timezones. No bots, no ticket queues, no "please allow 5–7 business days." Most replies go out in under 4 hours on weekdays.
Product questions, bugs, billing, "how do I do X." Our whole team sees it. Loom videos very welcome.
Vulnerability reports, security inquiries, SOC 2 / DPA requests. Bug bounty runs through here.
Receipts, invoice changes, PO-based billing for Studio, refund requests, bank transfer for annual.
Interviews, quotes, integrations, creator partnerships, speaking. Mara or Rob reads it personally.
Go to the sign-in page, click "Forgot password," and enter your email. If you use SSO (Google / Apple / Microsoft), sign in with that provider. Reset emails arrive in under a minute — check spam if not.
Check the Scheduler → failed tab. The most common cause is an expired OAuth token for the platform (we nag you 3 times before it lapses). Reconnect the account and click "Retry." If the platform itself was down, we auto-retry for 24 hours.
Settings → Billing → Invoices. Every payment has a PDF invoice you can download. For company-formatted invoices (VAT ID, custom address, PO numbers), email billing@postkeet.studio.
Settings → Billing → Cancel plan. Two clicks. Your plan stays active until the end of the current billing period, then reverts to Solo. No exit survey. No retention call.
Not a support line — we've found email gives our small team more time to write good answers. For Studio customers, we'll jump on a Zoom if it's faster; just ask.
We check paper mail weekly. Email is always faster.
Every feature in Postkeet came from a customer email. Maybe the next one's yours.
hello@postkeet.studio →