No "contact sales to cancel." No hidden retention. If you delete your Postkeet account, here's exactly what happens, in what order, and how long it takes to complete. Spoiler: all in under 37 days.
Log in and open the Account tab. Scroll to the bottom of the page.
You'll see a plain-English summary of what's about to be removed. No upsells, no "are you sure" loops.
We send a one-time code to prove it's you. Type it in. This step exists to stop session hijackers from wiping your account.
Account enters 30-day grace. You can restore anytime during that window. After, full cryptographic erasure.
These are stripped of PII wherever possible. Your email on an invoice becomes "customer_8421" once the retention clock starts.
If you don't have a Postkeet account but believe we hold data about you — for example, you're mentioned in a post someone else scheduled through Postkeet — you have the right to request deletion. Same 30-day response window as active customers.
Include: a description of the data, any details that let us find it (URLs, email, handle), and enough proof it's you or you represent the person affected.
No — those posts live on the platforms themselves now, not on Postkeet. You'd need to delete them from Instagram / X / LinkedIn directly. We can't delete content we no longer own. If you want help finding them, email us during the grace window and we'll send a list with direct links.
Yes — always. Settings → Account → Export. You get a zip with CSV + JSON of every post, asset, analytics row, and workspace setting. Do this before you click delete if you want a copy.
Only if you're the sole owner. If the workspace has other owners, they keep it; you just leave. If you're the only owner, we prompt you to transfer ownership first, or we wind down the workspace in the same 30-day timeline.
No. After day 30, cryptographic erasure destroys the keys — we genuinely cannot recover your data. This is by design. If you want a clean break, that's the guarantee.
From the scheduler or archive, select the post → Delete. It goes to a 30-day soft-delete bin, then is cryptographically erased on the same schedule as full accounts. For bulk deletion, Settings → Data → Bulk delete.
We'd rather you come back later than feel trapped now. If there's a reason you're leaving we could fix, tell us first — but either way, the door is wide open.